Technology adoption by temporary staffing agencies

The temporary staffing is considered as the indicator of the overall economy because of the fact that movements in temporary employment have been considered as the precursor to changes in the broader employment or labor market. With organizations increasing their use of temporary workers or employees over the past two decades, the emergence of temporary staffing agencies as the provider of temporary employees or workers has gained importance. The significance of temporary staffing agencies or firms is growing further with these staffing firms introducing new technologies for matching employees to jobs and expanding their services to clients to include more training.

According to the U.S. Bureau of Labor Statistics (BLS), temporary staffing agencies have added more than 786,000 jobs to the economy during 2009 and 2012. In terms of revenue, it translated into $98.3 billion during 2012. The BLS data also showed a big increase in professional services and temporary staffing employment which are regarded as the fastest growing areas of the economy. The temporary staffing agencies are now adopting newer technological methods that are of low cost and online based that are replacing the traditional temporary services model.

Majority of temporary staffing agencies are now utilizing latest technologies to find, recruit and deliver the best temporary workers or employees to their clients. The use of advanced applicant tracking systems is allowing them to organize potential temporary workers by whatever criterion the client organization desires. By using this system, temporary staffing agencies are able vet all of the candidates who meets their clients basic needs and in deciding which temporary worker or employee, best fits the available job position.

The temporary staffing firms are also maintaining a robust customer relationship management system (CRMS) that is allowing temporary staffing agencies to develop a deeper understanding of their clients’ needs. By tracking every interaction with the client, the temporary staffing agencies are able to learn more about the expectations and internal workings of their clients’ businesses. The information thus available is helping them to learn to predict the needs ahead of time and to make suggestions for improved services that the client may never have thought before.  Thus, it can be said that temporary staffing agencies are adopting newer technologies in the course of their recruitment practices.